FAQ's

General Questions


Hi there! Have some questions about our company? Find the answers below. 

  • What are your business hours?

    Monday - Friday 

    8am - 5pm


    However our support team is available 24/7/365

  • Why do I have to pay a monthly fee?

    We understand that some of you have questions about the monthly fee for hosting your website. We want to take a moment to explain why this fee is essential and how it benefits you.


    Website Hosting: Think of hosting as renting space on the internet for your website to exist. Our servers provide a secure and reliable environment for your site to be accessible to users 24/7. This ensures that your website is up and running smoothly without interruption.


    Technical Maintenance: Websites require ongoing technical maintenance to stay secure and perform well. We regularly update software, plugins, and security measures to protect your site from threats and ensure it remains compatible with the latest web standards.


    Server Costs: We cover the expenses of powerful servers, data centers, and infrastructure to keep your website online. This includes high-speed internet connections, backups, and redundancy systems to prevent data loss.


    Customer Support: Our monthly fee includes access to our dedicated customer support team. If you encounter any issues or need assistance, we are here to help you promptly, ensuring your website's smooth operation.


    Scalability: As your business grows, your website might need more resources to accommodate increased traffic and functionality. The monthly fee allows us to scale your hosting plan to match your evolving needs seamlessly.


    Security: We invest in robust security measures to protect your website from cyber threats. This includes firewalls, malware scanning, and SSL certificates to encrypt data and establish trust with your visitors.


    Performance Optimization: Our team continually works behind the scenes to optimize your website's speed and performance. Faster-loading pages improve user experience and can positively impact your search engine rankings.


    In summary, the monthly hosting fee ensures that your website remains secure, accessible, and high-performing. It covers the costs of maintaining the technical infrastructure, provides peace of mind through customer support, and allows for scalability as your business expands.


    We are committed to delivering value and ensuring your online presence is a success. If you have any further questions or concerns about the hosting fee, please feel free to reach out to our team. Your satisfaction is our priority.

  • What type of payment methods do you accept?

    We accept a wide range of payment methods to make it convenient for you. You can choose to pay using any of the following options:


    Credit Cards: We accept Visa, MasterCard, American Express, and Discover. Simply provide your card details, and your payment will be processed securely.


    Debit Cards: You can use your debit card just like a credit card. We accept debit cards from major card networks for your convenience.


    Bank Transfers: We accept bank transfers for larger payments. Please contact our customer support team for our bank account details if you wish to pay through this method.


    Checks: We welcome checks as a payment method for all transactions. Please feel free to use this option when making your payments. If you need any assistance or have specific instructions related to check payments, don't hesitate to reach out to our team.


    Cash: For in-person transactions or local services, we accept cash payments. Please arrange with our team for cash payments.


    Your convenience and security are important to us. If you have any questions about payment methods or need assistance with a specific payment option, please don't hesitate to contact our customer support team. We're here to help you make your payment process as smooth as possible.

  • What is your fee for Support and Training

    This is included in your monthly hosting fee.  There are no additional charges for Support or Training.  

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