General Questions

Our standard business hours are Monday through Friday, 8:00 AM – 5:00 PM.

However, Our support team is available 24/7/365 for critical website issues and support requests.

Your monthly fee supports the ongoing care, performance, and protection of your website. A website isn’t a one-time setup—it requires continuous attention to stay secure, functional, and effective.

Here’s what that monthly investment covers:

Reliable Website Hosting

Hosting is what allows your website to exist online. We provide secure, high-performance hosting so your site is accessible 24/7 with consistent uptime and fast load speeds.

Ongoing Technical Maintenance

Websites need regular updates to remain secure and compatible. We handle software updates, platform improvements, and behind-the-scenes maintenance so your site continues to function properly as technology evolves.

Security & Protection

Your website is protected with modern security measures, including monitoring, malware prevention, backups, and SSL encryption. This helps safeguard your data and build trust with your visitors.

Performance Optimization

We continuously monitor and optimize site performance to ensure fast load times and a smooth user experience—both of which support engagement and search engine visibility.

Support & Peace of Mind

Your monthly fee includes access to our support team. If something breaks, needs updating, or requires guidance, you’re not on your own—we’re here to help.

Scalability as You Grow

As your business grows, your website may need additional resources, features, or support. Ongoing service allows us to adapt your site without disruption.

In short:

Your monthly fee ensures your website stays secure, stable, supported, and working for your business—not just existing online.

If you ever have questions about what’s included or how your services are supporting your goals, our team is always happy to walk you through it.

Ongoing support means your website is never left unattended. Our team actively maintains, monitors, and supports your site so it continues to perform well, stay secure, and evolve with your needs.

Ongoing support includes:

Website Monitoring & Maintenance

We keep an eye on your website to ensure it’s functioning properly, loading correctly, and staying online without disruption.

Security Updates & Protection

We manage platform updates, security patches, backups, and monitoring to help protect your site from vulnerabilities and downtime.

Content Updates & Assistance

Need text updated, images swapped, pages added, or content refreshed? We handle routine content changes so your site stays accurate and up to date.

Technical Support & Troubleshooting

If something isn’t working as expected, our team investigates and resolves issues quickly—no need to track down third-party vendors.

Performance & Optimization Checks

We review performance and usability over time to ensure your website continues to deliver a smooth experience for visitors.

Guidance & Support

Have a question about your site, features, or next steps? We’re here to help you make informed decisions as your business grows.

Optional Growth Support (Plan-Based)

Depending on your service plan, ongoing support may also include SEO monitoring, accessibility updates, analytics review, or strategic recommendations.

In short:

Ongoing support gives you peace of mind knowing your website is maintained, protected, and supported by the same team who built it—so you can focus on running your business.

Website timelines vary based on the size, complexity, and scope of your project, but most websites are completed within 4–8 weeks from the time all required information is received.

A typical timeline includes:

Discovery & Planning (1–2 weeks)

We start by understanding your goals, audience, content needs, and functionality requirements. This ensures your website is built with purpose—not guesswork.

Design & Layout (1–2 weeks)

Your site structure, visual layout, and branding elements come together. We focus on clarity, usability, and consistency across all devices.

Content Integration & Development (1–2 weeks)

We add your content, images, and functionality while ensuring everything is optimized for performance, accessibility, and search engines.

Review, Revisions & Launch (1–2 weeks)

You’ll have time to review the site, request edits, and approve the final version before launch. Once approved, we handle the technical steps to go live smoothly.

What can affect the timeline?

• Speed of content delivery and approvals
• Number of revisions requested
• Additional features (eCommerce, integrations, custom functionality)

In short:

A well-built website takes time—and we believe doing it right matters more than rushing it. Our process keeps projects moving efficiently while ensuring the final result supports your long-term goals.

Yes. You own your website content, including text, images you provide, and your brand assets. Once your website is built and launched, it belongs to you.

Your website is created using industry-standard platforms and tools, not proprietary software that locks you in. This means you have full ownership of your content and the flexibility to continue working with us—or transition your site elsewhere if you ever choose to.

A few important notes:

Third-party services such as domains, hosting platforms, or licensed plugins may be subject to their own terms and subscriptions.

Custom designs and layouts created specifically for your project are yours to use as part of your website.

If you end a service agreement, we’ll work with you to ensure a smooth transition of your content and site access, when applicable.

In short:

You own your website and content. Our role is to build, support, and maintain it—not hold it hostage.

We offer flexible payment options to make billing simple and convenient.

We currently accept:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Bank transfers (typically for larger or custom projects)
• Checks
• Cash (for local, in-person arrangements when applicable)

All electronic payments are processed securely. If you have questions about a specific payment method or need help arranging payment for your project, our team is happy to assist.

Support and training are included in your monthly hosting fee. There are no additional charges for standard support or training related to your website.

Our goal is to ensure you feel confident using your site and know help is available when you need it—without worrying about unexpected fees.

In many cases, yes. We regularly work with existing websites and platforms to improve design, functionality, performance, and content—without requiring a full rebuild.

Whether your site needs updates, restructuring, better content management, accessibility improvements, or ongoing support, we’ll start by reviewing your current setup and recommending the best path forward.

If your existing platform limits performance, security, or long-term growth, we’ll be upfront about those constraints and discuss whether enhancements or a rebuild would better support your goals.

In short:

We meet you where you are and help you move forward in the way that makes the most sense for your website and your business.

Yes. SEO and online marketing services are available as add-ons and can be customized based on your goals, timeline, and budget.

Our SEO and marketing services are designed to support long-term growth—not quick fixes. This may include search engine optimization, local SEO and listings management, content support, performance monitoring, and strategic recommendations to improve visibility and engagement.

We’ll help you determine which services make sense for your website and business, whether you’re just getting started or ready to scale.

Security is a top priority at BramJam. We use a layered approach to protect your website, data, and systems—combining secure infrastructure, monitoring, and best practices.

Our security measures include secure hosting environments, encrypted data communication, regular system updates, automated monitoring, and routine backups to protect against data loss or unauthorized access.

We also follow strict access controls and verification procedures to ensure only authorized users can access sensitive systems or information.

For a full breakdown of our technical security practices and infrastructure, you can review our detailed Security Measures

 page.